AT DIEMONDE, EACH PIECE OF CLOTHING IS CRAFTED WITH CARE ON DEMAND. THEREFORE, PLEASE BE AWARE THAT ORDERS CAN TAKE UP TO 7-15 DAYS FOR SHIPPING DUE TO OUR UNIQUE PRODUCTION PROCESS LOCATED IN SWEDEN.

PROCESSING AND SHIPPING

ORDERS PLACED ON WWW.DIEMONDE.COM ARE PROCESSED MONDAY TO FRIDAY FROM 9 AM TO 4 PM GMT (EXCLUDING MAJOR HOLIDAYS). SHIPPING BEGINS ONCE PAYMENT AUTHORIZATION AND VERIFICATION HAVE BEEN OBTAINED AND MANUFACTURING IS COMPLETE, WHICH CAN TAKE UP TO 10 DAYS.

Shipping is FREE: For all US, Canadian, and International orders.

EXCHANGES

IF YOU WISH TO EXCHANGE AN ITEM FROM DIEMONDE.COM FOR A DIFFERENT COLOR, SIZE, OR STYLE, PLEASE CONTACT US WITHIN 14 DAYS OF RECEIVING YOUR SHIPMENT. INCLUDE A COPY OF YOUR ORIGINAL RECEIPT AND A WRITTEN EXPLANATION OF THE ITEMS YOU'D LIKE TO EXCHANGE TO OUR CUSTOMER SERVICE. PLEASE ENSURE THAT THE ITEMS YOU ARE RETURNING ARE IN A NEW, UNUSED CONDITION.

ONCE WE RECEIVE YOUR ITEM, WE'LL SHIP YOUR DESIRED ITEMS TO THE ORIGINAL ADDRESS AT NO ADDITIONAL COST. PLEASE NOTE THAT ALL EXCHANGES ARE DEPENDENT ON CURRENT STOCK AVAILABILITY. CHECK AVAILABILITY BY EMAILING INFO@DIEMONDE.COM.

RETURNS

ITEMS PURCHASED FROM DIEMONDE.COM CAN BE RETURNED IN NEW, UNUSED CONDITION WITHIN 14 DAYS OF RECEIVING THE SHIPMENT FOR A REFUND. PLEASE NOTE THAT LIMITED EDITION ITEMS AND ITEMS PURCHASED ON SALE ARE NOT ELIGIBLE FOR RETURNS.

TO RETURN ITEMS, PLEASE SEND THEM BACK WITH A COPY OF THE ORIGINAL INVOICE AND A WRITTEN EXPLANATION FOR THE RETURN. REFUNDS WILL BE ISSUED TO THE ORIGINAL FORM OF PAYMENT.

FOR SECURITY AND PEACE OF MIND, WE STRONGLY SUGGEST USING INSURED TRACEABLE MAIL WHEN RETURNING ITEMS IN A SECURE PACKAGE. WE ARE NOT RESPONSIBLE FOR ANY ITEMS LOST IN TRANSIT.

PLEASE CONTACT US AT INFO@DIEMONDE.COM IF YOU HAVE ANY QUESTIONS ABOUT OUR SHIPPING AND RETURNS POLICY.